I'm on Facebook but not getting customers

Most pages struggle for the same reasons: it isn't clear what you sell, what it costs or how to buy, and posts don't ask people to act. Fix your page basics, post real and useful content, reply fast, and give every post one clear next step.

Checked October 2026 By Erwin Middleton, Founder of J29 About 3 minutes to read Share on WhatsApp

Fix your page in 15 minutes

  • A clear profile picture or logo that is easy to read on a phone.
  • A cover photo that shows what you sell.
  • Your area, opening hours and contact details in the About section.
  • A WhatsApp or "Send message" button.
  • A pinned post with your prices, menu or packages.

Post what makes people buy

Real beats perfect. Post photos of your work, before and after pictures, prices and packages, short videos of you working, customer reviews (with permission) and answers to the questions people ask. End every post with one next step, like "WhatsApp us to order" or "Book by Friday".

Reply fast

A slow reply loses the sale to the next business. Answer messages as quickly as you can, set up automatic replies for when you're busy, and keep quick answers ready for common questions such as prices, location and how to pay.

Reach people beyond your followers

  • Share posts into local community groups, following each group's rules.
  • List products on Facebook Marketplace.
  • Ask happy customers to share your page or tag you.
  • Once a post is already working, boost it to a small local area with a small budget.

Check what works

Look at your page insights to see which posts get messages, and ask every new customer how they found you. Do more of what brings real enquiries, not just likes.

Do it today

  • Pin a post with your prices or packages.
  • Add a WhatsApp or message button to your page.
  • Post one real photo of your work with a clear next step.
  • Share it into one local group.
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This answer is general information, written by J29 from the questions business owners ask Ask J29 and checked in October 2026. Fees and rules change, so confirm on the official site before you pay anything.

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